Terms & Conditions

I. Scope

1. These Terms & Conditions apply to contracts for the temporary, paid provision of holiday houses, holiday apartments, apartments and individual rooms for accommodation purposes and to all related services provided by the landlord.

2. The contracting parties are the landlord and the respective customer. The customer may be a private individual, a company or another legal entity.

3. If a company books accommodation or individual rooms for employees, tradespeople, project staff or other persons, the booking company remains the contracting party unless expressly agreed otherwise.

4. Subletting, re-letting or use of the accommodation for purposes other than the agreed accommodation purpose is permitted only with the landlord’s prior consent.

5. Any deviating terms and conditions of the customer shall apply only if their validity has been expressly accepted.

II. Conclusion of Contract and Booking

1. A booking becomes binding as soon as the landlord has accepted or confirmed the customer’s booking request.

2. The contract may be concluded in writing, by email, via the website, by telephone or by other means of communication. A written or electronic booking confirmation serves in particular as evidence of the agreements made.

3. The booking confirmation and any additional individual agreements are decisive for the scope and content of the booking.

4. When a specific holiday house, holiday apartment or apartment is booked, the customer is generally entitled to the accommodation booked.

5. If only individual rooms are booked, there is no entitlement to a specific room or room number unless expressly agreed. The booked room category, occupancy and agreed services remain unaffected.

6. The accommodation may only be occupied by the agreed and registered number of overnight guests. Additional overnight guests require the landlord’s prior consent.

III. Prices and Payment

1. The customer is obliged to pay the agreed price for the booked accommodation and any additional services agreed.

2. The agreed prices include the applicable statutory VAT where applicable.

3. Unless otherwise stated on the invoice or in the booking confirmation, invoices are due for payment immediately upon receipt without deduction.

4. Full receipt of the agreed invoice amount by the landlord is a basic requirement for check-in and use of the accommodation. The full invoice amount must have been received by the landlord no later than before check-in.

5. No full payment – no check-in, no key handover and no occupancy of the accommodation. Until the amount due has been received in full, the landlord is entitled to refuse handover of the accommodation, release of keys or access data, check-in and occupancy.

6. For arrivals using a key safe, the key code or access data will generally only be provided after full payment has been received.

7. A different payment deadline or payment arrangement shall apply only if expressly agreed with the landlord or stated in the booking confirmation or invoice.

8. The landlord may require an advance payment upon conclusion of the contract. The amount and due date are set out in the booking confirmation or invoice.

9. Subsequent changes to the length of stay, number of persons or booked services require the landlord’s consent. Any resulting additional or reduced costs will be adjusted accordingly.

10. Set-off against claims of the landlord is permitted only with undisputed or legally established counterclaims. The customer’s statutory rights to a reduction remain unaffected.

IV. Cancellation, Withdrawal and Non-use by the Customer

1. A confirmed booking is binding.

2. If the customer cancels the booked accommodation or does not use the agreed services in whole or in part for reasons within the customer’s sphere of responsibility, this does not generally release the customer from the obligation to pay the agreed remuneration.

3. Mere notification of a cancellation or non-arrival therefore does not automatically eliminate the agreed payment claim.

4. The statutory provisions apply in this respect, in particular Section 537 of the German Civil Code (BGB). The landlord must credit the value of expenses actually saved as well as any benefits obtained by re-letting the accommodation for the same period.

5. If the agreed remuneration has already been paid in full or in part in advance, any settlement in the event of cancellation will take the statutory crediting obligations into account.

6. If a free cancellation period or another individual cancellation arrangement was expressly agreed for the booking concerned, that individual arrangement shall take precedence over the provisions above.

7. The customer’s statutory rights remain unaffected.

8. For accommodation contracts concluded for a specific date or period, there is generally no statutory 14-day right of withdrawal pursuant to Section 312g (2) No. 9 BGB.

V. Withdrawal and Extraordinary Termination by the Landlord

1. The landlord may withdraw from or terminate the contract for good cause where the statutory requirements are met.

2. Good cause may exist in particular if:

• an agreed advance payment or the total amount due is not paid despite being due and, where required, after an additional payment period,
• intentionally or materially false information was provided when booking,
• the accommodation is occupied by more persons than agreed and the customer does not remedy this despite being requested to do so,
• the accommodation is sublet or provided to third parties for overnight stays without consent,
• the accommodation is used for purposes not agreed or for unlawful purposes,
• there are serious or repeated breaches of the house rules,
• the conduct of the customer or fellow travellers significantly disturbs or endangers persons, property, neighbours or other guests,
• serious noise disturbances or other use contrary to the contract continue despite a request to stop.

3. If performance of the contract becomes impossible due to force majeure or other circumstances for which the landlord is not responsible, the statutory provisions apply. Payments already made for services not provided will be refunded in accordance with the statutory provisions.

4. Any further mutual claims shall be governed by the statutory provisions.

VI. Arrival, Key Handover and Departure

1. Regular arrival is generally possible from 4:00 p.m.

2. When booking an entire holiday house, holiday apartment or apartment, arrival may, by prior arrangement, take place flexibly from 4:00 p.m. using the available key safe. Arrival before 4:00 p.m. is only possible by express prior arrangement.

3. When individual rooms are booked, initial arrival should generally take place no earlier than 4:00 p.m. and, where possible, by 7:00 p.m. This supports an orderly arrival process, any room allocation that may be required and consideration for other guests, other users of the accommodation and the neighbourhood. A later arrival may be arranged in advance, in particular by using the available key safe.

4. Different arrival times for individual-room bookings are possible by prior arrangement.

5. On the day of departure, the accommodation must generally be vacated and returned in proper condition no later than 10:00 a.m., unless otherwise agreed.

6. A late check-out is only possible by prior arrangement and subject to availability. Unless an individual arrangement has been agreed, we charge 30% of the regular overnight rate for use until 1:00 p.m., 60% until 3:00 p.m. and 100% after 3:00 p.m. Individually agreed flat-rate charges remain unaffected.

7. Keys, access devices or other items provided must be returned on departure in accordance with the agreed arrangement or placed back in the designated key safe.

VII. Use of the Accommodation and House Rules

1. The accommodation and its inventory must be treated with care and used only in accordance with the contract.

2. The house rules validly incorporated into the contract form part of the accommodation contract.

3. All indoor areas of the accommodation are non-smoking areas. Smoking is permitted only in suitable outdoor areas expressly intended for this purpose.

4. If a culpable breach of the smoking ban results in additional cleaning, renovation or other costs, the landlord may charge the person responsible or contracting party the costs actually required.

5. Pets may be brought only into accommodation approved for this purpose by the landlord and only by prior arrangement or express consent. Any additional charge agreed for pets will be communicated at the time of booking.

6. Disruptive parties, events not agreed in advance, club meetings and comparable uses are not permitted.

7. Quiet private gatherings or family get-togethers are generally possible provided they are compatible with the type and size of the booked accommodation, do not exceed the agreed use and do not disturb other guests, neighbours or local residents. If additional visitors are to attend, prior coordination with the landlord may be required.

8. Statutory quiet hours and the legitimate interests of neighbours and other guests must be observed.

9. Only the agreed and registered persons may stay overnight in the accommodation.

10. On departure, the accommodation must be left broom-clean and in proper condition.

11. Charging electric vehicles, plug-in hybrid vehicles or comparable electrically powered vehicles using the accommodation’s electrical connections is expressly prohibited. This applies in particular to household sockets, outdoor sockets and any other connections not expressly intended for vehicle charging.

12. The electrical infrastructure of the accommodation is not designed for charging electric vehicles. In addition, there is no technical facility for separately recording and billing the electricity consumed for this purpose.

13. A public charging station is located a short distance from our accommodation and may be used by guests to charge their vehicles. Further information on the location of the charging station can be found via this link.

VIII. Damage and Special Cleaning Costs

1. In accordance with the statutory provisions, the customer is liable for damage culpably caused by the customer, fellow travellers, guests or other persons to whom the customer grants access to the accommodation.

2. Normal wear and changes resulting from contractual use of the accommodation will not be charged to the customer.

3. Damage or significant soiling must be reported to the landlord without delay.

4. If conduct attributable to the customer or fellow travellers makes extraordinary cleaning, repair or restoration measures necessary beyond the usual final cleaning, the costs actually required may be charged.

5. This applies in particular to culpably caused damage to inventory, excessive soiling or breaches of the smoking ban.

6. For lost or unreturned keys or access devices, the costs actually required for replacement and, where objectively necessary, further security measures may be charged.

IX. Defects and Complaints

1. The landlord is obliged to provide the booked accommodation in a condition suitable for contractual use.

2. If defects or disruptions occur during the stay, the customer must inform the landlord without delay so that remedial action can be taken where possible.

3. Within reasonable limits, the customer must help to minimise any possible damage.

4. The customer’s statutory rights in respect of existing defects remain unaffected.

X. Landlord’s Liability

1. The landlord is liable in accordance with the statutory provisions for damage arising from injury to life, body or health and for damage caused by intentional or grossly negligent conduct of the landlord, its legal representatives or agents.

2. In the event of slightly negligent breach of essential contractual obligations, liability is governed by the statutory provisions. Essential contractual obligations are those whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.

3. For items brought in by guests, the statutory provisions apply, in particular Sections 701 et seq. BGB.

4. Where a parking space for a vehicle is provided to the customer free of charge, this does not generally create a custody agreement. The statutory liability rules apply to damage to vehicles or items left in vehicles.

5. The customer is obliged to report any identifiable damage, hazards or other significant disturbances without delay.

XI. Transfer of Accommodation and Visitors

1. Re-letting or transferring the booked accommodation, whether for payment or free of charge, to third parties not agreed in advance is not permitted without the landlord’s prior consent.

2. Additional overnight guests require the landlord’s prior consent.

3. Visitors are permitted provided that the contractually agreed use, permitted number of persons, house rules and legitimate interests of neighbours or other guests are not adversely affected. Larger gatherings require prior coordination with the landlord.

XII. Data Protection

Personal data of the customer and accompanying guests is processed exclusively in accordance with the applicable data protection regulations. Further information is provided in the privacy policy published on the website.

XIII. Final Provisions

1. Individual agreements between the landlord and the customer take precedence over these Terms & Conditions.

2. For evidentiary purposes, amendments or additions to the contract should be made in text form. Statutory or individually agreed arrangements not requiring a specific form remain unaffected.

3. The law of the Federal Republic of Germany applies. Mandatory consumer protection provisions remain unaffected.

4. The statutory places of jurisdiction apply in relation to consumers.

5. If the contracting party is a merchant, a legal entity under public law or a special fund under public law, the landlord’s registered office may be agreed as the place of jurisdiction to the extent permitted by law. The same applies in other cases permitted by law.

6. If individual provisions of these Terms & Conditions are or become wholly or partly invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of the invalid provision.